Students from Başkent University of Türkiye have successfully completed their training at the Ombudsman Institution under the Educational Internship Orientation Program on 3 July 2026. The students were awarded certificates by the Secretary General of the Ombudsman Institution Mr. Mehmet Doğan, in recognition of their participation.

Throughout the program, the students gained comprehensive knowledge of the structure, mandate, and functioning of the Ombudsman Institution as a constitutional institution affiliated with the GNAT. They also had the opportunity to closely observe the work carried out by the Ombudsmen and their respective units, while becoming familiar with the Institution’s role in protecting citizens’ rights and promoting good administration. As part of the program, the students also visited the GNAT, where they toured the Parliament and observed its facilities.

In his speech on “Securing the rights of participants in the electoral process in the regions of the Volga Federal District: exchange of best practices and role of the institution of human rights ombudsman”, the Commissioner for HR presented the experience of the human rights commissioners of Volga Federal District subjects in protecting citizens’ electoral rights.

Noted that in all regions of the district a system of interaction with voters is built, work of “hotlines” is organized, prompt response to incoming applications. Each case is reviewed in collaboration with the electoral commissions and other stakeholders.

Special attention is being paid to creating conditions for the exercise of electoral rights by citizens with limited health opportunities, as well as persons held in detention facilities. In this work, the commissioners actively interact with public monitoring commissions and regional public chambers.

The meeting produced recommendations aimed at further improving mechanisms for protecting citizens’ electoral rights. Proposals will be forwarded to the relevant public authorities for further consideration.

Ensuring the electoral rights of citizens is an essential element in protecting constitutional human rights and freedoms. In turn, sharing regional best practices contributes to further developing effective public oversight mechanisms and building citizens’ trust in the electoral system.

The Korea Integrity and Civil Rights Training Institute (KICTI) under the Anti-Corruption and Civil Rights Commission (ACRC, Chairperson Jung Il Yeon) reported that it will conduct a four-day Anti-Corruption Capacity Building Training Program for Zimbabwean public officials, together with the Korea International Cooperation Agency (KOICA) from June 16 to 19 as a follow-up measure to the Memorandum of Understanding on Anti-Corruption Cooperation signed in March last year between the ACRC and the Zimbabwe Anti-Corruption Commission (ZACC).

Twelve participants from ZACC include a minister-level commissioner as well as director general, director, and working-level officials. The delegation will join the training to learn Korea’s internationally recognized anti-corruption institutions and operational experience, and to help build capacity at every stage of anti-corruption policy, from formulation to implementation.

ACRC Chairperson Jung Il Yeon and ZACC Commissioner Patrick Tendai Mukorera also plan to hold a meeting to discuss in depth measures to expand anti-corruption cooperation between the two countries.

The Republic of Korea is regarded as an exemplary case that has achieved both economic growth and an improvement in its Corruption Perceptions Index (CPI) within a short period of time, and is continuously gaining traction from the international community regarding its anti-corruption policies and related experience.

The Ombudsman, Mr. Jack Chan, attended the annual meeting with Legislative Council (“LegCo”) Members and briefed them on the progress and results of the Office of The Ombudsman’s work during 2025-26, with an overview of its work strategies and objectives. He also exchanged views with LegCo Members on issues of mutual concern and thanked them for their support of the Office’s work.

In 2025-26, the Office achieved remarkable results again in all three of its strategic focus areas. Regarding mediation, 1,145 complaints were resolved by this mode in this reporting year, more than doubling the number from 2024-25. Mr. Chan added that, “Over the past year, the Office resolved by mediation numerous complaints related to the eMPF Platform to promptly defuse social tensions and grievances. The recommendations we made for substantive improvement of the eMPF Platform can enhance public services and maintain social stability and public confidence.” Highly praised by the community, the Office’s mediation work has achieved remarkable results.

On the front of interdepartmental collaboration, the Office has further advocated the concept of “One Government”. Mr. Chan stressed that interdepartmental collaboration is crucial to achieving efficient, people-oriented good governance. He also shared cases to illustrate how it brought about tangible benefits for members of the public. During the year, the Office completed five direct investigation operations and processed 396 complaint cases involving interdepartmental collaboration. Mr. Chan said that he appreciated the support of departments and organizations, and their co-operation in implementing the recommendations made by the Office. He said that interdepartmental collaboration not only effectively resolves the difficulties faced by the public, but also enhances the overall efficiency of public administration.

In a landmark development meant to dispense administrative justice for the trade and industry, the Wafaqi Mohtasib (Federal Ombudsman) has appointed Mr. Javed Ghani, a senior Officer as “Grievance Commissioner for Business Community” (GCBC). This unprecedented step is in response to sustained calls from Chambers of Commerce and Industry for a dedicated forum to resolve their grievances against the federal government entities.

He was chairing a monthly performance review meeting at the Wafaqi Mohtasib Head Office. It was attended by the senior officials belonging to the Registration, Investigation, Appraisal, Implementation, IRD, Media and Overseas Pakistanis Wings of the Secretariat. The officials of the Regional Offices attended online.

The Mohtasib said that the public trust and confidence in the viability of this institution is a precious asset, which must be preserved and maintained at all costs. ‘It has emerged as the premier organization of administrative accountability in the country as it protects citizens against maladministration, injustice and unfair administrative practices, while fostering transparency, accountability and excellence in public service’, he observed.

While urging the officials to work proactively for providing expeditious relief to the public, he underlined the need for greater reliance on digital and electronic means since nearly 48% complaints are being filed through the digital platforms. He also disclosed that an office of Grievance Commissioner for Business Facilitation is also being established in the Secretariat in consultation with the relevant stakeholders principally the Chambers of Commerce & Industry to promote and facilitate business activities across the country.

He further informed that a comprehensive media strategy is also being contemplated for the institution with a view to awareness raising for greater outreach. He also called upon all stakeholders to provide their relevant input in this regard within a week. The Wafaqi Mohtasib assured that all out efforts would be made to create a congenial working atmosphere and to equip the Regional Offices with latest office equipment and automation tools for better performance and expeditious disposal of public complaints.

The Joint Committee, composing members of the Petition Committee and the Human Rights Inquiry Committee of the Grand National Assembly of Türkiye (GNAT), held a meeting on 1 July 2026 with senior representatives of public institutions which reported high compliance with the recommendations of the Ombudsman Institution. It was attended among others by Ombudsmen Mr. Ertunç Erkan Balta, Mr. Abdullah Cengiz Makas, Mr. Özcan Yıldız, and Mr. Şerif Yılmaz.

Participants discussed the measures taken to implement the recommendations of the Ombudsman Institution, as well as the progress achieved throughout the implementation process. The discussions highlighted the importance of cooperation among public institutions in ensuring the effective implementation of the Institution’s decisions and further strengthening the principles of good administration.

The Ombudsman, Mr Jack Chan, presented this year’s Annual Report of the Ombudsman to the public. In the reporting year, the Office achieved remarkable results in all three areas managed by the Ombudsman, and stepped up its supervisory role to bring about tangible improvements in public administration. This year marks the 29th anniversary of the Hong Kong Special Administrative Region (“HKSAR”)’s return to the motherland; it is also the first year of the country’s 15th Five-Year Plan, and a pivotal year for Hong Kong to move from stability towards prosperity.

Co-hosted by KAPA, the National Research Council for Economics, Humanities and Social Sciences (NRC), the Ministry of Oceans and Fisheries, and the Busan Tourism Organization, the conference runs for three days from to the 22nd to the 24th at the Busan Port International Exhibition & Convention Center (BPEX) under the theme, “Public Administration for the People, Public Administration Looking to the Future: Technology, Growth, Balance, and Government.”

The event brought together around 2,000 public administration scholars and policy experts from 20 countries to review the academic achievements of Korean public administration and design future national governance paradigms through various discussions.

Today (the 22nd), the ACRC hosted two special sessions in collaboration with the Korean Association for Corruption Studies and the Korea Institute of Integrity. These sessions aimed to share the primary achievements and policy significance of the Comprehensive Integrity Assessment system while gathering diverse feedback from academia and field practitioners regarding its future development.

In the first session, participants focused on “An AI-Driven Integrity Assessment System and the Establishment of Dedicated Assessment Governance.” The discussion covered innovative approaches to the Comprehensive Integrity Assessment using new technologies, alongside the necessity of establishing a specialized institution dedicated to the assessment.

In the following second session, participants took stock of the achievements made over the 25-year history of the public institution integrity assessment system.

The Federal Ombudsman, Mr. Naveed Kamran Baloch has, in a recent meeting with the Chairman, National Accountability Bureau (NAB), emphasized the need for greater institutional coordination between the Wafaqi Mohtasib Office and NAB for ensuring transparency and ushering in good governance in the country.
The Chairman, National Accountability Bureau (NAB), Lt. Gen. (R) Nazir Ahmad Butt called on the Wafaqi Mohtasib (Federal Ombudsman), Mr. Naveed Kamran Baloch in his office and exchanged views with him on matters of mutual interest with particular reference to enhancing cooperation between the two institutions in promoting transparency, accountability and good governance in the country.

Apprising the Chairman NAB of the role and functions of his Institution, the Wafaqi Mohtasib said that it is committed to providing speedy redressal of public complaints relating to maladministration of the federal government entities as it redressed more than 250,000/- complaints during the year 2025. This year the volume of complaints is likely to exceed 270,000–275,000, he added. He observed that the forum is fast, free and reliable, with countrywide network of Regional Offices.  The Chairman NAB expressed the view that a vast scope existed for mutually advantageous cooperation between the two organizations.

Ombudsman Mr. Ertunç Erkan Balta participated as a speaker at the International Ombudsman Conference held in Rome on 27-29 May 2026, hosted by Mr. Marino Fardelli, Ombudsman of Lazio and President of the Italian National Coordination of Ombudsmen.

In his speech on “New Global Challenges: Complex Administrative Structures, Digitalization and Citizens’ Rights,” Mr. Balta emphasized that digital transformation is fundamentally changing not only the daily lives of individuals but also the functioning of public administration, and that Ombudsman institutions should not remain outside this digital transformation. He also shared the experiences of the Ombudsman Institution of Türkiye in this framework.

The Office of the Ombudsperson Punjab achieved another milestone by ensuring payment of over Rs51.1 million in pending dues to 28 citizens across the province, reflecting its commitment to prompt and effective grievance redressal.

It may be added that the citizens had approached the Honourable Ombudsman Punjab after facing delays and non-payment of their dues by various government departments. Taking swift notice of the complaints, the Honourable Ombudsman Punjab issued directives to the authorities concerned and closely pursued the cases, resulting in the successful disbursement of the pending amounts.

This timely intervention not only provided much-needed financial relief to the citizens but also underscored the institution’s proactive approach in safeguarding public rights and ensuring administrative accountability.

The Office of the Ombudsman Punjab reiterates its resolve to continue such efforts without interruption, aiming to deliver swift and hassle-free justice to the people and address their grievances efficiently.