Pakistan’s Federal Ombudsman, Mr. Naveed Kamran Baloch, has emphasized that artificial intelligence (AI) must be developed in a manner to uphold human rights, promotes inclusivity, and strengthens public trust rather than exacerbating social inequalities.

Speaking at a panel session at the International Baku Ombudsmen Summit held under the theme “Human Rights in the Age of Artificial Intelligence: Opportunities, Risks and Responsibilities,” Baloch highlighted the growing importance of ensuring that technological innovation remains firmly rooted in human values, said a message received here on Saturday from Baku (Azerbaijan).

Bloch said, “AI should help humans in decision-making, not replace them and technologies can increase efficiency but cannot substitute wisdom. They can analyze data and accelerate processes, but they cannot replace empathy.”

The Federal Ombudsman stressed that while AI offers significant opportunities for improving governance, public services, and development outcomes, its long-term impact will ultimately be determined by the ethical principles and societal values guiding its use.

The future of artificial intelligence is defined not only by technological progress but also by societal values, he noted. Baloch underscored that AI has the potential to become a powerful instrument for positive change if human rights remain at the center of innovation.