The Ombudsman, Mr. Jack Chan, attended the annual meeting with Legislative Council (“LegCo”) Members and briefed them on the progress and results of the Office of The Ombudsman’s work during 2025-26, with an overview of its work strategies and objectives. He also exchanged views with LegCo Members on issues of mutual concern and thanked them for their support of the Office’s work.

In 2025-26, the Office achieved remarkable results again in all three of its strategic focus areas. Regarding mediation, 1,145 complaints were resolved by this mode in this reporting year, more than doubling the number from 2024-25. Mr. Chan added that, “Over the past year, the Office resolved by mediation numerous complaints related to the eMPF Platform to promptly defuse social tensions and grievances. The recommendations we made for substantive improvement of the eMPF Platform can enhance public services and maintain social stability and public confidence.” Highly praised by the community, the Office’s mediation work has achieved remarkable results.

On the front of interdepartmental collaboration, the Office has further advocated the concept of “One Government”. Mr. Chan stressed that interdepartmental collaboration is crucial to achieving efficient, people-oriented good governance. He also shared cases to illustrate how it brought about tangible benefits for members of the public. During the year, the Office completed five direct investigation operations and processed 396 complaint cases involving interdepartmental collaboration. Mr. Chan said that he appreciated the support of departments and organizations, and their co-operation in implementing the recommendations made by the Office. He said that interdepartmental collaboration not only effectively resolves the difficulties faced by the public, but also enhances the overall efficiency of public administration.