Provincial Ombudsman Sindh, Dr. Sohail Rajput, called on Chief Minister Sindh, Syed Murad Ali Shah, to present him the institution’s Annual Performance Report for the year 2025. The report highlights a massive surge in public trust, with total complaints skyrocketing by 236% compared to previous years, reaching a record 25,217 grievances in 2025.

During the meeting, the Chief Minister was briefed that the Ombudsman institution successfully provided financial relief worth PKR 4.29 billion to aggrieved citizens, deciding 12,591 cases and providing direct, immediate resolution in 2,660 matters. Out of the total complaints, the highest number exceeding 10,000 case was registered against Local Government institutions, followed by the Revenue, Education, and Police departments.

The report also underscored significant institutional reforms and global recognition, noting Dr. Sohail Rajput’s recent election to the Board of Directors of the International Ombudsman Institute (IOI) and his appointment as Vice Chair of the United Nations Ombudsman Working Group. Furthermore, the establishment of a specialized Climate and Disaster Justice Unit (CDJU) was highlighted to ensure rapid redressal for disaster-affected citizens, along with the formation of two permanent committees dedicated to enforcing the 5% employment quota and inclusive education for persons with disabilities.