The Informal Resolution of Disputes (IRD), is a revolutionary programme designed to bring about expeditious resolution of complaints through dialogue and mutual understanding without going through the rigorous official procedures, says the Wafaqi Mohtasib, Pakistan, Mr. Naveed Kamran Baloch.

He was inaugurating a 4-day Online Training Workshop meant for Informal Resolution of Disputes (IRD) Focal Persons and IRD Officers at the Wafaqi Mohtasib Head Office here today. The Training Workshop aims at enhancing the capacity and efficiency of the Officers dealing with IRD cases.

He said ‘the IRD is a structured yet flexible mechanism adopted by the Office of the Wafaqi Mohtasib to provide expeditious, accessible and amicable redressal of grievances’. It is a facilitative, non-adjudicatory and consensual process designed to resolve the grievances through mutual agreement between the parties without recourse to formal determination of rights and liabilities.

The Wafaqi Mohtasib further added that the initiative aims to institutionalize a culture of problem-solving and making grievance redressal more responsive, humane and efficient. The underlying philosophy of IRD is grounded in the principle that a large number of disputes particularly those arising from administrative delays and procedural bottlenecks can be effectively resolved through dialogue and mutual understanding. The programme is expected to benefit a large segment of the population especially in the remote and far off regions.